Sökning: onr:"swepub:oai:DiVA.org:kau-14801" >
Facebook usage in g...
Facebook usage in government : A case study of information content
-
- Magnusson, Monika, 1965- (författare)
- Karlstads universitet,Avdelningen för informatik och projektledning,Centrum för HumanIT
-
- Bellström, Peter, 1971- (författare)
- Karlstads universitet,Avdelningen för informatik och projektledning,Informatik och Projektledning
-
- Thorén, Claes, 1976- (författare)
- Karlstads universitet,Avdelningen för informatik och projektledning,Informatik och Projektledning
-
(creator_code:org_t)
- Atlanta : Association for Information Systems, 2012
- 2012
- Engelska.
-
Ingår i: AMCIS 2012<em> Proceedings.</em> Paper 11. - Atlanta : Association for Information Systems. - 9780615663463
- Relaterad länk:
-
https://urn.kb.se/re...
Abstract
Ämnesord
Stäng
- Social media is making its way into government agencies as a medium for citizen communication. A recent survey suggests that almost half of the population in Sweden uses Facebook. Consequently, government agencies such as municipalities have started adopting Facebook to ‘be where the users are’. Facebook offers new opportunities for rapid dissemination of information and dialogue with the public that may lead to greater transparency and increased e-democracy. However, relatively few studies exist that have examined the actual content in governments’ Facebook pages. In this exploratory case study of a Swedish municipality’s Facebook page, several categories of information posted on the Facebook wall are identified. While the municipality uses the wall primarily for marketing events, the public members display a diverse usage including requests for information or services, reports of service failure, and making complaints. Both parties also use the wall for community building.
Ämnesord
- SAMHÄLLSVETENSKAP -- Medie- och kommunikationsvetenskap -- Systemvetenskap, informationssystem och informatik med samhällsvetenskaplig inriktning (hsv//swe)
- SOCIAL SCIENCES -- Media and Communications -- Information Systems, Social aspects (hsv//eng)
Nyckelord
- social networking services (SNSs)
- Facebook usage
- government
- Government 2.0
- information content
- Information Systems
- Informatik
Publikations- och innehållstyp
- ref (ämneskategori)
- kon (ämneskategori)
Hitta via bibliotek
Till lärosätets databas