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- Wetter-Edman, Katarina,1971-Karlstads universitet,Gothenburg University,Göteborgs universitet,Högskolan för design och konsthantverk,School of Design and Crafts,Centrum för tjänsteforskning, Service Research Center, Karlstad University, Karlstad, Sweden,Centrum för tjänsteforskning (from 2013) (författare)
Design for Value Co-Creation : Exploring Synergies Between Design for Service and Service Logic
- Artikel/kapitelEngelska2014
Förlag, utgivningsår, omfång ...
- Institute for Operations Research and the Management Sciences (INFORMS),2014
- printrdacarrier
Nummerbeteckningar
- LIBRIS-ID:oai:DiVA.org:oru-61418
- https://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-61418URI
- https://doi.org/10.1287/serv.2014.0068DOI
- https://urn.kb.se/resolve?urn=urn:nbn:se:konstfack:diva-5413URI
- https://gup.ub.gu.se/publication/246154URI
- https://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-41527URI
Kompletterande språkuppgifter
- Språk:engelska
- Sammanfattning på:engelska
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Klassifikation
Anmärkningar
- This paper aims to bridge recent work on Service Logic with practice and research in the Design for Service to explore whether and how human-centered collaborative design approaches could provide a source for interpreting existing service systems and proposing new ones and thus realize a Service Logic in organizations. A comparison is made of existing theoretical backgrounds and frameworks from Service Logic and Design for Service studies that conceptualize core concepts for value co-creation: actors, resources, resource integration, service systems, participation, context, and experience.We find that Service Logic provides a framework for understanding service systems in action by focusing on how actors integrate resources to co-create value for themselves and others, whereas Design for Service provides an approach and tools to explore current service systems as a context to imagine future service systems and how innovation may develop as a result of reconfigurations of resources and actors. Design for Service also provides approaches, competences, and tools that enable involved actors to participate in and be a part of the service system redesign. Design for value co-creation is presented using this model.The paper builds on and extends the Service Logic research first by repositioning service design from a phase of development to Design for Service as an approach to service innovation, centered on understanding and engaging with customers' own value-creating practices. Second, it builds on and extends through discussing the meaning of value co-creation and identifying and distinguishing collaborative approaches for the generation of new resource constellations. In doing so, the collaborative approaches allow for achieving value co-creation in designing.
Ämnesord och genrebeteckningar
- SAMHÄLLSVETENSKAP Ekonomi och näringsliv Företagsekonomi hsv//swe
- SOCIAL SCIENCES Economics and Business Business Administration hsv//eng
- HUMANIORA Konst Design hsv//swe
- HUMANITIES Arts Design hsv//eng
- service design
- design for service
- service logic
- service innovation
- resource integration
- value co-creation
- service system
- co-design
- co-creation
- Business Administration
- Företagsekonomi
- service design; design for service; service logic; service innovation; resource integration; value co-creation; service system; co-design; co-creation
Biuppslag (personer, institutioner, konferenser, titlar ...)
- Sangiorgi, DanielaImagination Lancaster, Lancaster University, Bailrigg, United Kingdom,Univ Lancaster, ImaginationLancaster, Lancaster LA1 4YW, England. (författare)
- Edvardsson, Bo,1952-Karlstads universitet,Centrum för tjänsteforskning(Swepub:kau)boedvard (författare)
- Holmlid, StefanDepartment of Computer and Information Science, Linköping University, Linköping, Sweden,Linkoping Univ, Dept Comp & Informat Sci, S-58183 Linkoping, Sweden. (författare)
- Grönroos, ChristianDepartment of Marketing, Hanken School of Economics, Helsinki, Finland,Hanken Sch Econ, Dept Mkt, Helsinki 00101, Finland. (författare)
- Mattelmäki, TuuliDepartment of Design, School of Arts, Design and Architecture, Aalto University, Helsinki, Finland,Aalto Univ, Sch Arts Design & Architecture, Dept Design, Helsinki 00076, Finland. (författare)
- Göteborgs universitetHögskolan för design och konsthantverk (creator_code:org_t)
Sammanhörande titlar
- Ingår i:Service Science: Institute for Operations Research and the Management Sciences (INFORMS)6:2, s. 106-1212164-39622164-3970
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